Beyond the Call of Duty: A Review of Organizational Citizenship Behavior
Organizational Citizenship Behavior (OCB) refers to actins that are beneficial to an organization, but lite outside the parameters of the required performance of a job description. These behaviors can be directed towards another individual (OCB-I) or they can be organization-oriented (OCB-O). This paper provides a broad overview of the development of this sub-section of organizational behavior from its early stages that sought to find its antecedents, to more current studies that focus on its outcomes. An understanding of OCB will aid in the development of a productive workforce.
PSY 499, Senior Capstone
Nani Skaggs
L203
9:30 – 10 AM